Refund & Rescheduling Policy

1. Overview & Policy Objective

Because Spark Orbit Hub Co., Ltd. strictly caps all training cohorts at 10–12 seats to provide intensive, personalized chart review video audits, each reservation directly affects instructor allocation and seat availability for other applicants.

This Refund & Rescheduling Policy establishes fair, clear, and transparent terms for workshop cancellations, rescheduling requests, and tuition refunds.

2. Cancellation & Refund Eligibility Windows

A. Multi-Week Cohorts & Masterclasses (e.g., S/R Flip Intensive)

14 or More Days Prior to Cohort Start: 100% full refund of tuition paid, minus a 3% standard administrative/banking transaction fee.
7 to 13 Days Prior to Cohort Start: 70% partial refund, or a 100% complimentary credit toward any future cohort within 12 months.
Less Than 7 Days Prior to Cohort Start: 50% partial refund, or a 100% complimentary credit toward a future cohort.
After First Class Has Commenced: Once the first live workshop session has taken place, tuition is non-refundable due to the distribution of proprietary course materials and individual instructor scheduling.

B. Weekend Intensive Clinics (e.g., Chart Polarity Weekend Clinic)

7 or More Days Prior to Clinic Date: 100% full refund of tuition.
3 to 6 Days Prior to Clinic Date: 50% partial refund or 100% credit toward a future clinic date.
Within 48 Hours of Clinic Date: Non-refundable; 100% session recording access provided.

C. 1-on-1 Private Mentorship Packages

For private 6-week mentorship programs, cancellation requests received prior to the initial diagnostic session are eligible for a 100% refund. Once private 1-on-1 sessions have commenced, refunds are calculated pro-rata for any uncompleted sessions, minus a 15% administrative preparation fee.

3. Rescheduling & Cohort Transfers

We understand that work or travel schedules can shift unexpectedly. Students may transfer their enrollment to a future cohort date at zero additional fee, provided written notice is submitted at least five (5) business days prior to the start of the enrolled cohort. Rescheduling requests received within 5 days of start are accommodated subject to seat availability in subsequent cohorts.

4. Non-Refundable Items

The following items and circumstances are non-refundable:

Downloaded proprietary digital textbooks, PDF playbooks, or historical chart datasets once delivered to the student.
No-shows to scheduled live classes or 1-on-1 mentorship appointments without prior written notice.
Dismissals from training programs resulting from documented violations of student conduct or harassment policies.

5. Course Cancellation or Rescheduling by the Academy

In the rare event that Spark Orbit Hub Co., Ltd. must cancel or reschedule a cohort due to unforeseen instructor emergency, technical disruption, or force majeure, enrolled students will be offered the choice between an immediate 100% full refund or guaranteed priority placement in the next scheduled cohort.

6. Refund Request Procedure & Processing Timeline

To initiate a refund or rescheduling request, please follow these steps:

Send an email to info@spark-orbithub.click with the subject line Refund Request - [Your Full Name] - [Program Name].
Include your original enrollment confirmation number and the reason for your cancellation.
Our admissions department will review and confirm eligibility within two (2) business days.
Approved refunds are processed to the original method of payment (bank transfer or original card) within 5 to 7 business days.

7. Questions Regarding This Policy

If you have questions regarding our refund or cohort transfer terms, please contact our administrative team:

Spark Orbit Hub Co., Ltd.
26/1 Loi Kroh Soi 3, T. Chang Khlan, A. Mueang Chiang Mai, Chiang Mai 50100, Thailand
Phone: 053-472-631
Email: info@spark-orbithub.click